At Alice Beauty Shop, we are committed to ensuring your complete satisfaction with our premium beauty and wellness products. We understand that sometimes a product may not meet your expectations, which is why we’ve created a straightforward returns and exchanges process.

Key Information

  • Return Window: 15 days from receipt of delivery
  • Condition: Products must be unopened and in original packaging
  • Return Shipping: Customer responsibility (except for defective items)
  • Refund Processing: 5-7 business days after we receive your return

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following criteria:

  • Return request is made within 15 days of delivery
  • Product is in its original, unopened packaging
  • Product is in the same condition as when received
  • Original proof of purchase is provided

Non-Returnable Items

For health and safety reasons, the following product categories cannot be returned or exchanged:

  • Body Care products (opened or unopened)
  • Cleansers and Exfoliants
  • Eye Care and Eye+lip products
  • Face Mask and Face Serum products
  • Any products where the original seal has been broken

These restrictions are in place to ensure the highest standards of hygiene and product safety for all our customers.

Return & Exchange Process

Follow these simple steps to initiate a return or exchange:

Step 1: Submit Your Request

Email our customer care team at [email protected] with the following information:

Subject: Return/Exchange Request Full Name: [Your Full Name] Order Number: [Your Order Number] Order Date: [Date of Purchase] Product(s) for Return/Exchange: [Product Name(s)] Reason for Return/Exchange: [Please provide details] Preferred Resolution: [Refund / Exchange for (specific product)] I confirm that the product(s) are unopened and in their original packaging. Shipping Address: [Your Full Address]

Step 2: Wait for Authorization

Our team will review your request and respond within 24-48 hours with:

  • Return authorization and instructions
  • Return shipping address
  • Return reference number

Step 3: Ship Your Return

Once authorized, please ship your return to:

Alice Beauty Shop Returns
2024 Merrily Dr
Montgomery, US 36111
Include your return reference number clearly on the package

Step 4: Processing

We will process your return within 3-5 business days of receiving your package. You will receive email confirmation once your return has been processed.

Refund Information

Once your return is processed and approved, your refund will be issued to your original payment method. Please note:

  • Refund Timeframe: 5-7 business days for the refund to appear in your account
  • Original Shipping Costs: Non-refundable (except for defective items)
  • Return Shipping: Customer responsibility unless item is defective
  • Payment Methods: Refunds will be issued to your original Visa, MasterCard, JCB, or PayPal account

Exchanges

If you wish to exchange an item for a different product:

  • Follow the same return process outlined above
  • Clearly indicate your preferred exchange product in your request
  • If the exchange product costs more, you’ll need to pay the difference
  • If the exchange product costs less, we’ll refund the difference

Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately at [email protected] with photos of the damaged item and packaging. We will arrange for a prepaid return label and expedite your replacement or refund.

Need Assistance?

Our dedicated customer care team is here to help with any questions about returns or exchanges.

Email: [email protected]

Response Time: 24-48 hours

Thank you for choosing Alice Beauty Shop for your luxury self-care journey. We appreciate your understanding of our return policy, designed to maintain the highest standards of quality and safety for all our customers.