Welcome to Alice Beauty Shop’s FAQ section. We’ve compiled answers to the most common questions about our products, delivery, returns, and more. If you don’t find what you’re looking for, our customer care team is always ready to assist you.

Product Questions

What types of products does Alice Beauty Shop offer?
We specialize in premium self-care and beauty products including:
  • Face care: Serums, moisturizers, cleansers, masks, and eye treatments
  • Body care: Exfoliants, deodorants, and body treatments
  • Professional tools: Brushes, combs, curling wands, and dryers
  • Home ambiance: Luxury candles
Our collection is carefully curated to bring you the finest in beauty and wellness.
Are your products suitable for sensitive skin?
Many of our products are formulated with sensitivity in mind, but we recommend checking individual product descriptions for specific ingredient information. All our products meet international quality and safety standards.
Do you test on animals?
We are committed to ethical beauty practices and do not conduct animal testing on our products.

Ordering & Account

What payment methods do you accept?
We accept the following payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are secure and encrypted for your protection.
Do I need to create an account to place an order?
While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience.
Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.

Shipping & Delivery

What are your shipping options?
We offer two shipping methods to bring luxury to your doorstep:
Standard Shipping – $12.95 flat rate
• Processed within 1-2 business days
• Shipped via DHL or FedEx
• Delivery within 10-15 business days after dispatch
Free Shipping – For orders over $50
• Processed within 1-2 business days
• Shipped via EMS
• Delivery within 15-25 business days after dispatch
Do you ship internationally?
Yes, we proudly serve customers worldwide! However, please note that delivery to some parts of Asia and select remote regions may not be available at this time. During checkout, our system will automatically confirm if we can deliver to your location.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. This allows you to follow your package’s journey from our door to yours. If you have any issues with tracking, please contact our customer care team.
Why is my delivery taking longer than estimated?
While we strive to meet all delivery estimates, occasionally factors beyond our control such as customs processing, weather, or carrier delays may impact delivery times. Please note that delivery estimates begin from the dispatch date, not the order date. During promotional periods, processing times may also be slightly longer.

Returns & Exchanges

What is your return policy?
Your satisfaction is our priority. We accept returns within 15 days of you receiving your order. Products must be in original, unused condition with packaging intact. Please contact our customer care team to initiate a return.
How do I initiate a return?
To start a return, please email us at [email protected] with your order number and reason for return. Our team will guide you through the process and provide return instructions.
When will I receive my refund?
Once we receive and inspect your returned item(s), we will process your refund within 5-7 business days. The timing of when the refund appears in your account depends on your payment method and financial institution.

Company Information

Where is Alice Beauty Shop located?
Our company is based at:
2024 Merrily Dr, Montgomery, US 36111
How can I contact customer service?
Our dedicated customer care team is here to assist you. Please email us at [email protected] with any questions or concerns. We typically respond within 24-48 hours.

Need further assistance?

Our customer care team is dedicated to ensuring your Alice Beauty Shop experience is nothing short of luxurious.

Email: [email protected]